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Whether you have a question about saunas, cold plunges, or need guidance choosing the right wellness product for your home.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible products. For full details on how to initiate a return, please review our Return Policy page or send us a message below.
Can I exchange my product for a different model?
We are happy to help with exchanges within the return window. Contact us with your order number, and we will walk you through the process for swapping to a different sauna, cold plunge, or panel.
How do I choose between a traditional sauna and an infrared sauna?
Traditional saunas use heated air to warm the cabin, while infrared saunas use light panels designed to warm the body more directly at lower ambient temperatures. Our product pages include detailed specs to help you compare and decide which experience suits your space and preferences.
What kind of power supply do your saunas and panels require?
Power requirements vary by model and size. Each product listing includes specific electrical specifications. We recommend reviewing those details and consulting a licensed electrician before installation to ensure your space is properly set up.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Continental U.S. Shipping
Owned and operated by Braddach Investment Group LLC, offering free shipping on most orders within the Continental U.S.
